Better Business Bureau

{
  "success": true,
  "records": [
    {
      "accredited_business": "Not Accredited",
      "address": "22 North Euclid Avenue",
      "address_full": "22 North Euclid Avenue, Saint Louis, MO, 63108, United States",
      "alternative_company_names": [
        "Premier Dental"
      ],
      "bbb_rating": "F",
      "bbb_rating_description": "Failing",
      "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
      "business_categories": [
        "Dentist",
        "Dental Implants",
        "Cosmetic Dentistry",
        "Periodontist",
        "Endodontics"
      ],
      "business_management": [
        "Jay Hauser DDS, Owner",
        "Dr. Thomas M Touhey DDS, Partner",
        "Dr. Dhaniele R Miller DDS, Partner",
        "Debbie Trent, Director of Operations"
      ],
      "business_management_jsonb": [
        {
          "first_name": "Jay",
          "full_name": "Jay Hauser",
          "last_name": "Hauser",
          "suffix": "DDS",
          "title": "Owner"
        },
        {
          "first_name": "Thomas",
          "full_name": "Thomas Touhey",
          "honorifics": "Dr",
          "last_name": "Touhey",
          "middle_initial": "M",
          "suffix": "DDS",
          "title": "Partner"
        },
        {
          "first_name": "Dhaniele",
          "full_name": "Dhaniele Miller",
          "honorifics": "Dr",
          "last_name": "Miller",
          "middle_initial": "R",
          "suffix": "DDS",
          "title": "Partner"
        },
        {
          "first_name": "Debbie",
          "full_name": "Debbie Trent",
          "last_name": "Trent",
          "title": "Director of Operations"
        }
      ],
      "business_started": "1993-10-15T00:00:00.000000",
      "business_started_unix": 750643200000,
      "category": "Dentist",
      "city": "Saint Louis",
      "company_name": "Premier Dental Partners",
      "complaints": [
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "complaint_date": "2025-07-22",
          "complaint_date_unix": 1753142400000,
          "complaint_id": "JPL9nR53YSyVYujREEhTAJ",
          "complaint_status": "Unanswered",
          "complaint_text": "Premier continued to send me a bill with no details. I hav e called several times for an explanation but they have provided none. Furthermore, the insurance covering the visit is my ex-wifes insurance. Finally - they asked me to leave the practice while this outstanding bill apparently existed but are no made no mention of it. Then took several months to forward my medical records.",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "3Q9PjKheofUvNTYbiipyAf"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "complaint_date": "2024-10-02",
          "complaint_date_unix": 1727827200000,
          "complaint_id": "VaSRnt6DofhDtXPx4zr5t8",
          "complaint_status": "Resolved",
          "complaint_text": "I visited this business for dental services on July 24, 2024 at the time of service I was informed that an out of pocket expense of $99.20 would apply. However the business did not check my insurance coverage to insure whether are not I would need to pay the out of pocket expense.I paid the $99.20 on Jul 24, 2024 when I went home I contacted CIGNA Dental to inquire about my coverage they indicated I should not have been charged and that I was covered for the service. I had them contact the Premier Dental to inform them of that as well.I have contacted Premier Dental on Aug 13th, 14th & 29th of 2024 and on Sept 25 2024 about refunding me my money back they continue to give me the round around and has not refunded me my money, during the phone calls I spoke with *****, and **** who assured me the refund will be made, it has not.This payment was made via my Mastercard Debit card.",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "QKBtcBbVd7u6pQHAdfYi8v"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "business_response": "Please see attachment for business response.",
          "complaint_date": "2024-05-24",
          "complaint_date_unix": 1716508800000,
          "complaint_id": "Xn3pCn8nSEtcSiNhmssofM",
          "complaint_status": "Resolved",
          "complaint_text": "This complaint is with the ****** ************ I called that office on Feb. 12, 2024, to make an appointment as a new patient. I was given the date of Feb. 20, 2024, at 9:00 a.m., and was asked for my health insurance information which I fully provided at that time. I arrived for my appointment at 8:45 a.m., and a copy of my driver's license, and health insurance card was copied at the front desk. I was given new patient forms to complete via a tablet, then I was called into the examination room. After x-rays, another employee came into the room and introduced herself as the person that took my call when I made my appointment. She then stated that she had just contacted my insurance company to verify coverage and found that they were not within my network. I asked what needs to be done now, and she stated we will file the claim to see what happens, just let them handle it. On April 25, 2024, I was called by an employee of Premier Dental Partners and informed that the claim had been denied due to their out of network standing. She said that I was now responsible for the entire amount of $211.00. I stated that the error was completely theirs, but I would be willing to pay the normal amount of my copay as determined by my insurance company had it been accepted by them. She stated, \"Are you saying that Premier Dental should pay your bill?\" I stated that Premier Dental should admit the mistake was totally theirs and be willing to accept the partial lost. She said goodbye and hung up. On May 5, 2024, I received a bill in the mail from Premier Dental Partners showing a balance due in the amount of $211.00 payable in full within thirty days. I am willing to only pay the copay amount of $70.00, since my insurance company has informed me that Premier Dental Partners has not be in their network since 2016. I am not at fault for any of this, but I am willing to pay my part only.",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "73ia47UpW957TsawwDtmvR"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "complaint_date": "2023-11-09",
          "complaint_date_unix": 1699488000000,
          "complaint_id": "5RjYXwBc3cd4hc88XeitkB",
          "complaint_status": "Unanswered",
          "complaint_text": "I had been going to a dentist in my insurance, but wasnt that happy-all costs were covered.The next year I went to this dentist who is listed on my insurance for the first time to get my teeth cleaned. They took **rays and looked at my teeth. They handed me an estimate for teeth cleaning of about $1,200.00! Crazy! I went to a dentist I had gone to sometime in the past that doesnt take my insurance who cleaned my teeth at a cost of $178.00.My complaint is that I received a bill of $174.00 for **rays that they said was above what insurance covered. No one told me there would be out of pocket cost for **rays- I wouldnt have gone there at all. I think this place is just a rip off. No other dentist has ever over charged me like this. I dont believe I should have to pay for the **ray costs.",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "dgoGdQA2rDFe43YKDd8Wbq"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "complaint_date": "2023-02-10",
          "complaint_date_unix": 1675987200000,
          "complaint_id": "2JNvnMgsDANFsgB7byXxyj",
          "complaint_status": "Unanswered",
          "complaint_text": "My husband and I visited the dentist on the same day (4/26/2022) and received the same services. When I returned to the dentist 6 months later they told me I had an outstanding balance of $162.00 so I paid the bill. When I got home I looked up the claim and the balance was not for my service but my husbands and the dental office had put the incorrect provider in the claim which caused the insurance company to charge for out of network. When I spoke with the office manager they indicated that the provider was in network and they would correct the error. I called my insurance provider yesterday and after a very lengthy conversation we determined that: Premier dental had not in fact resubmitted our claim and that the doctor they assigned to my husband was not at that time in network due to a paperwork problem on Premiers end. I called Premier today and was told that the office manager was on vacation and they had no idea when she may be back. This has happened at least on two previous occasions of calling their office to get answers. When I did speak with the office manager she seemingly lied to me about how they were proceeding and when I called back shes unavailable for the foreseeable future. Very shady practices at the least.",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "ibBuJrUnx6AQ3WwZFHsFqA"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "business_response": "The compliant is for the wrong location, the correct location is for a **************, *********************************************** sutie 130\n*********** , **. 63141.  Telephone number is  ************",
          "complaint_date": "2022-11-08",
          "complaint_date_unix": 1667865600000,
          "complaint_id": "beRVKWZbZg7wHby8vKzT8M",
          "complaint_status": "Unanswered",
          "complaint_text": "This company gave me a quote for surgery and the charge would be $2500 depending on my insurance. They gave me an invoice stating it would costs $2133 after insurance. I went to another location for the surgery. I paid the $2133. Then they called me two months later and told me I owed an additional $930. I paid it. My insurance paid $1400. Between myself and my insurance, we've paid $4600 and this was only supposed to costs $3400 total. Every time I speak to them, they claim they can't see the surgeon's system. I have zero issues with the dentist so I sent him a letter. He tried to call me, but he never left me a number. Now there's a bill for $1274.  I don't want to cause any problems and I don't want my money back. ",
          "modified_date": "2025-10-07 14:39:55.985847",
          "modified_date_unix": 1759847995.985847,
          "record_id": "fA3y8dQyyeoS5x9ycCr2eL"
        }
      ],
      "country": "United States",
      "county": "St. Louis City",
      "entity": "Sole Proprietorship",
      "facebook": "facebook.com/premierdentalpartners",
      "file_opened": "1998-02-23T00:00:00.000000",
      "file_opened_unix": 888192000000,
      "id": "G48vNfptv3b3rVBxnf7ged",
      "is_active": true,
      "local_bbb": "BBB Serving Greater Missouri & Southern Illinois",
      "phone": "3143677702",
      "phones_additional": [
        "3148383737",
        "6363910122"
      ],
      "record_id": "G48vNfptv3b3rVBxnf7ged",
      "reviews": [
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "modified_date": "2025-10-07 14:39:50.244805",
          "modified_date_unix": 1759847990.244805,
          "record_id": "oRvb7yf4fnSRto3zRFNadf",
          "review_date": "2024-09-24",
          "review_date_unix": 1727136000000,
          "review_id": "XZL2jDjR7vNogg8aZ8xGUh",
          "review_stars": 1,
          "review_text": "Terrible Business Practice, charged me for a service that my dental plan covered no out of pocket expense, the service was provided on July 24th 2024 they would not refund me my money. Had dental insurance company call them to explain there phone system does not recognize 1 800 nbrs it hangs up.Called on Aug 13th & 14th & 29th 2024 spoke with **** told me I had to wait until the insurance agency sent payment to there **************** then would have to wait until they sent them money to there ******** Dental *********** has been 2months now, How would they feel if I paid them the same way.They are a JOKE",
          "reviewer": "Keith G"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "modified_date": "2025-10-07 14:39:50.244805",
          "modified_date_unix": 1759847990.244805,
          "record_id": "gUdkQeRH7AKgHcQjAsdD8L",
          "review_date": "2024-08-27",
          "review_date_unix": 1724716800000,
          "review_id": "fYSbYTDbX3hM35nxWhSXvb",
          "review_stars": 1,
          "review_text": "This company is very unorganized and unprofessional. I scheduled an appointment with them and called the day of to follow up and they argued me down about not being on the schedule. Funny enough, I have the confirmation text AND the reminder text message as well. They had no sense of urgency nor did they offer an apology.Also said they did not have a hygienist.On the day of appointment, the hygienist said she was going to do full panel of X-rays and I said that I could ask my previous dentist to send it over and she said if my insurance does not cover it, they would write it off.Then I got a bill for comprehensive oral exam that my insurance rejected. And an X-*** **** that the hygienists said they were not billing for.They did not do my cleaning and said that I needed a deep cleaning and come back for 2 appointments. That was going to cost $160. I asked why she could do my regular cleaning and she did not give me any explanation.I got a second opinion and found out that the deep cleaning was a way to bill me a more money. Dont go there.",
          "reviewer": "Fernanda A"
        },
        {
          "bbb_url": "bbb.org/us/mo/saint-louis/profile/dentist/premier-dental-partners-0734-110200481",
          "modified_date": "2025-10-07 14:39:50.244805",
          "modified_date_unix": 1759847990.244805,
          "record_id": "h7XMT5ksnvbHFNpgeCFCwR",
          "review_date": "2024-08-01",
          "review_date_unix": 1722470400000,
          "review_id": "akXLgQAtULBzXQ2HmxzSHv",
          "review_stars": 1,
          "review_text": "This company is very unorganized and unprofessional. There have been too many run ins with this company as a whole from the regular dentist office down to the orthodontist. I scheduled an appointment with them and called the day of to follow up and they argued me down about not being on the schedule. Funny enough, I have the confirmation text AND the reminder text message as well. They had no sense of urgency nor did they offer an apology.",
          "reviewer": "Kelcie H"
        }
      ],
      "state": "MO",
      "website": "premierdentalpartners.com",
      "zip": "63108",
      "zip_lat": 38.644803,
      "zip_long": -90.253417
    }
  ],
  "total_records": 1
}